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Medical clinic business plan - a comprehensive guide

Planning to open a medical clinic? Don't forget to have a professional business plan. In this way you will significantly increase the chances of success.
Filip Samczuk
Author of the article
Published
March 14 2025
Reading time
9 minutes
Medical clinic
Table of contents

Introduction

Opening a private medical clinic is an undertaking that requires not only medical expertise, but also solid business preparation. A well-prepared business plan is the foundation for the success of such a venture, allowing you to precisely plan every aspect of the business and minimize the risk of failure.

At Well Done Business, we specialize in creating professional business plans for the medical industry that not only meet the requirements of financing institutions, but most importantly provide a practical guidepost for the entrepreneur. In this guide, we will share our knowledge and experience, presenting the key elements of a medical clinic business plan.

Medical clinic

Executive Summary

The executive summary is the showcase of the entire business plan - although it is located at the beginning of the document, it is best prepared at the very end of the work. This section should include the most important information from the entire business plan in a concise, compelling form.

What should an executive summary contain?

  • Business concept - type of clinic, its profile and unique value proposition;
  • Business objectives - The short- and long-term goals of the project;
  • Key competitive advantages - Which will set the clinic apart from the competition;
  • Basic financial data - approximate amount of investment, sources of financing, projected payback period and profitability;
  • Management team - key people and their competencies.

Tip from Well Done Business:

The executive summary should be concise (1-2 pages maximum) and written in a way that will pique the interest of potential investors or lenders. Remember that this is often the only part of a business plan that decision makers read first.

Description of the project

This section should include a detailed description of the planned medical clinic, its profile and how it operates in the market.

smiling doctor

Key elements of the project description:

Mission and vision

The mission statement defines the primary purpose of the clinic's existence, its role in society and its values. The vision statement outlines the long-term goal and aspirations - what the clinic wants to become in the future.

Legal form and ownership structure

Presentation of the chosen legal form (e.g., limited liability company, limited partnership) with justification for this choice and description of the ownership structure.

Location

A description of the selected or planned location, including why it is suitable for a medical clinic. Factors such as:

  • Communication accessibility;
  • Object visibility;
  • Parking facilities;
  • Demographic structure of the neighborhood;
  • Proximity to other medical facilities (as potential competitors or partners).

Scope of services

A detailed description of the medical services offered, including:

  • Medical specialties;
  • Diagnostic services;
  • Medical treatments;
  • Additional services (e.g., rehabilitation, aesthetic medicine).

Business model

A description of how the clinic will generate revenue:

  • Commercial services;
  • Contracts with the National Health Fund;
  • Cooperation with private insurers;
  • Medical packages for companies;
  • Occupational Health Services.

Tip from Well Done Business:

Pay special attention to defining a unique value proposition (UVP) - what will set your clinic apart from the competition? It could be a unique specialty, innovative treatment methods, state-of-the-art diagnostic equipment or a unique approach to the patient.

Market analysis

A thorough market analysis is the foundation of any business plan. It allows you to understand the business environment in which the clinic will operate, identify opportunities and threats, and adapt your strategy to market conditions.

Elements of market analysis:

Characteristics of the medical services market

  • Market size and development trends;
  • Demographic structure of potential patients;
  • Socioeconomic factors affecting demand for medical services;
  • Regulations and the health care financing system;
  • Technology trends in medicine.

Competitor analysis

  • Identification of direct and indirect competitors;
  • Analysis of their offerings, prices, locations and target groups;
  • Assessing their strengths and weaknesses;
  • Identification of market niches and areas of unmet need.

SWOT analysis

Analysis of the strengths and weaknesses of the planned clinic, as well as opportunities and threats from the environment.

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Target group

  • Demographic and psychographic characteristics of potential patients;
  • Market segmentation and selection of target segments;
  • Identify the needs and expectations of the target group.

Market research

Presentation of the results of market research that supports the assumptions of the business plan (surveys among potential patients, interviews with industry experts, analysis of statistical data).

Tip from Well Done Business:

Accurate market analysis is time-consuming, but it is often what determines the success of a business. At Well Done Business, we use advanced analytical tools and access to specialized databases to provide our clients with precise information about the medical market.

Marketing plan

The marketing plan specifies how the clinic will attract patients and build its brand in the medical services market.

Elements of a marketing plan:

Positioning strategy

Determining how the clinic wants to be perceived by patients compared to competitors. Positioning can be based on quality of service, specialization, innovation, price or comprehensiveness of offerings.

Pricing strategy

  • Methods of pricing for services;
  • Price level in relation to competitors;
  • Discount policy and price packages;
  • Pricing strategies for different market segments.

Promotion strategy

  • Corporate identity (logo, color scheme, promotional materials);
  • Advertising (traditional and online);
  • Public relations;
  • Content marketing (blog, expert articles);
  • Social media;
  • Whisper marketing and referral program;
  • Organization of events (open days, free screening).

Distribution strategy

  • Channels for reaching patients;
  • Registration system (online, by phone, in person);
  • Cooperation with other medical facilities (referral system);
  • Strategic partnerships (e.g., with companies, insurers).

Marketing action plan

Schedule specific marketing activities with the definition of their objectives, budget and ways to measure effectiveness.

Tip from Well Done Business:

In marketing medical services, building trust is key. The marketing strategy should focus on highlighting the competence of the staff, the quality of the equipment and the positive patient experience. Our experience shows that for medical clinics, the best results come from combining a professional online image with recommendations from satisfied patients.

Operational plan

The business plan describes how the clinic will operate on a day-to-day basis, what processes and procedures will be used, and what resources are needed to run the business.

Elements of the operational plan:

Infrastructure and equipment

  • Premises requirements (area, room layout);
  • List of necessary medical equipment with technical parameters;
  • Furnishings for offices, waiting rooms and administrative areas;
  • Medical information systems and software.

Operating Procedures

  • Patient registration system;
  • The process of serving the patient from registration to the end of the visit;
  • Quality standards for services provided;
  • Sanitary and epidemiological procedures;
  • Medical records management;
  • Billing procedures with the National Health Service and insurers.

Working hours and admission schedule

Scheduled clinic opening hours, appointment booking system, doctor schedule management.

Logistics and procurement

Procurement plan for medical supplies, drugs and consumables, supplier selection, inventory management.

Cooperation with external entities

Planned cooperation with laboratories, specialized diagnostic centers, hospitals.

Quality management

Service quality control system, complaint handling procedures, patient satisfaction survey.

Tip from Well Done Business:

An effective operational plan should strike a balance between high quality service delivery and cost optimization. Our experience shows that it is crucial to plan in detail the processes that directly affect the patient's experience - from the first contact to the end of treatment.

Organizational structure and personnel management

This section of the business plan describes the clinic's organizational structure, staffing needs and how human resources are managed.

graph of money growth through company sales

Elements of organizational structure and personnel management:

Organizational chart

Presentation of the organizational structure of the clinic with division into departments and definition of service relationships.

Employment plan

  • Specification of positions and number of employees needed;
  • Qualifications required for each position;
  • Forms of employment (employment contract, B2B contract);
  • Recruitment Schedule.

Remuneration policy

  • Remuneration system for different groups of employees;
  • Incentive and bonus system;
  • Non-wage benefits;
  • Career paths.

Personnel management strategy

  • Recruitment and selection process of employees;
  • Training and competence development system;
  • Employee evaluation;
  • Building an organizational culture;
  • Conflict management.

Outsourcing

Determine which functions will be performed by external entities (e.g., accounting, cleaning, security, IT).

Tip from Well Done Business:

In the medical industry, people are a key resource. A well-planned personnel policy is the foundation of a clinic's success. It is worth paying special attention not only to recruiting highly qualified specialists, but also to building employee loyalty and creating a work environment conducive to professional development.

Financial plan

A financial plan translates business assumptions into concrete numbers, allowing you to assess the financial feasibility of a venture and its potential profitability.

Elements of a financial plan:

Capital expenditures

  • The cost of purchasing or adapting the property;
  • The cost of purchasing medical equipment and supplies;
  • Information systems costs;
  • Costs of preparing documentation, permits and certificates;
  • Pre-operational marketing costs;
  • Working capital.

Sources of funding

  • Equity;
  • Credits and loans;
  • Leasing;
  • Grants and Aid Programs;
  • External investors.

Revenue forecast

  • Patient assumptions;
  • Average value of service;
  • Revenue structure by specialty and type of services;
  • Projected revenue growth in future years;
  • Seasonality.

Cost forecast

  • Fixed costs (salaries of administrative staff, rent, utilities, insurance);
  • Variable costs (doctors' salaries, medical supplies);
  • Depreciation;
  • Finance costs (interest on loans).

Forecasted financial statements

  • Income Statement;
  • Balance;
  • Cash flow statement.

Indicator analysis

  • Profitability ratios (ROI, ROE, profit margin);
  • Liquidity ratios;
  • Debt ratios;
  • Break-even point (BEP);
  • Payback period;
  • Internal Rate of Return (IRR);
  • Net Present Value (NPV).

Sensitivity analysis

Studying the impact of changes in key parameters (e.g., number of patients, average service price, fixed costs) on financial performance.

Tip from Well Done Business:

When preparing a financial plan, it is crucial to make realistic assumptions. Overly optimistic forecasts can lead to liquidity problems. Our financial experts help clients create financial models based on reliable market data and industry benchmarks, which increases the credibility of the business plan in the eyes of potential investors and lenders.

Risk analysis

Risk analysis identifies potential threats to the success of a project and identifies strategies to prevent or minimize their impact.

Elements of risk analysis:

Identification of risks

  • Market risks (competition, changes in demand);
  • Operational risks (equipment failures, personnel problems);
  • Financial risks (liquidity problems, interest rate changes);
  • Legal and regulatory risks (regulatory changes, inspections);
  • Image risks (patient complaints, negative reviews).

Risk assessment

Analysis of the probability of occurrence of individual risks and the potential scale of their impact on the clinic's operations.

Risk management strategies

  • Risk avoidance;
  • Risk mitigation;
  • Risk transfer (e.g., through insurance);
  • Risk Acceptance.

Contingency plan

Description of actions that will be taken in case of materialization of key risks.

Tip from Well Done Business:

In-depth risk analysis is not just a formal requirement of a business plan, but more importantly a practical management tool. In the medical industry, it is particularly important to consider risks related to professional liability, changes in the health care financing system and competition in the local market.

Implementation schedule

The implementation schedule specifies the successive stages of implementing the business plan, from preparation to achieving full operation of the clinic.

Elements of the implementation schedule:

Stages of project implementation

  • The preparatory stage (registering the business, obtaining financing);
  • Investment stage (adaptation of premises, purchase of equipment);
  • Pre-operational stage (recruiting personnel, obtaining permits);
  • Launch stage (clinic opening);
  • Development stage (reaching full operational capacity).

Milestones

Key events marking the completion of the various stages of the project.

Deadlines

Realistic deadlines for individual tasks, taking into account potential delays.

Resources

Identify the resources needed to implement the various stages (financial, human, time).

Responsibility

Assign responsibility for the implementation of individual tasks.

Tip from Well Done Business:

A realistic implementation schedule takes into account the time needed to obtain the necessary permits and certifications, which in the medical industry can be time-consuming. Experience shows that it is worthwhile to plan for adequate time buffers, especially for processes that depend on external institutions.

How Well Done Business Can Help

Extensive experience in the medical industry

At Well Done Business, we specialize in creating professional business plans for entities in the medical industry. Our experience includes working with:

  • Private clinics and clinics;
  • Specialized offices;
  • Diagnostic Centers;
  • Dental clinics;
  • Rehabilitation centers;
  • Medical laboratories.
dawid zieliński references

How can we help?

Comprehensive preparation of a business plan

Our team of experts will prepare a customized business plan for you - both as a management tool and as a document for obtaining financing.

Market and competition analysis

We will conduct a detailed analysis of the market, using professional analytical tools and access to specialized databases.

Financial modeling

Our financial experts will prepare detailed financial projections based on reliable market data that will increase the credibility of your business plan.

Support in obtaining financing

We will help prepare loan or investment documentation, as well as identify potential sources of financing, including grants and aid programs.

Business consulting

We offer ongoing consulting support at every stage of the project - from concept to launch.

Why choose Well Done Business?

  • Industry specialization - We know the specifics of the medical services market;
  • Experience - We have prepared dozens of business plans for medical entities;
  • Team of experts - We work with experts in finance, marketing, medical law;
  • A personalized approach - We treat each project individually, adapting to the specific needs of the client;
  • Effectiveness - Our business plans effectively help you obtain financing and achieve your business goals.

Summary

Preparing a professional business plan for a medical clinic is a multi-step process, requiring specialized knowledge of economics, management, finance and the specifics of the medical industry. A well-developed business plan not only increases the chances of obtaining financing, but most importantly provides a solid basis for strategic business decisions.

At Well Done Business, we believe that success in the medical industry is based on combining a passion for medicine with a professional approach to business. Our mission is to help entrepreneurs realize their visions by providing the highest quality consulting services and business plans that are not just documents, but practical tools for success.

Business plan as support in obtaining grants

Trust our experience and let us help you transform your vision of a modern medical clinic into a thriving business.

About the author

Filip Samczuk
For 12 years, he has provided substantive support to entrepreneurs in realizing their dreams of starting or growing a business. He advises on obtaining financing, business development and legal issues. Privately a fanatic of sports, travel and history of the 20th century.

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